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Last updated: August 2026
We're a small clinic and appointments are booked one at a time. When someone cancels late, that slot usually can't be filled — and somebody else who needed it goes without. This policy exists for that reason rather than to catch anyone out.
Please give us at least 24 hours' notice if you need to cancel or move an appointment. You can do that online through your booking confirmation, by phone on 01676 936083, or by email.
Appointments cancelled with less than 24 hours' notice, or not attended, may be charged at the full rate. If you're on a block booking or membership, the session will be counted as used.
That said, life happens. If something genuinely unavoidable comes up — illness, an emergency, a child sent home from school — tell us. We would always rather you didn't come in unwell, and we'll use our discretion.
If you arrive late we'll do our best to see you, but the session may need to finish at its scheduled time so the next person isn't kept waiting. The full fee still applies.
Class places are limited, so please cancel at least 24 hours ahead if you can't make it — it lets us offer your space to someone on the waiting list. On a membership, unused classes roll over for one month.
Occasionally we may need to cancel or move an appointment. If that happens we'll let you know as soon as possible and offer you the next available slot, or a full refund if you'd prefer.
Memberships are rolling and monthly. You can cancel at any time and it will stop at the end of your current month. Sessions already used aren't refundable.
If anything here isn't clear, or your situation doesn't quite fit, just ask. Email info@resyncphysiotherapy.co.uk or call 01676 936083.